Privacy Policy

1. Introduction

Relatable Clothing is operated by Celestial Works Pvt Ltd, registered at 52/13 Rubberwatte Road, Nedimala, Dehiwala, Sri Lanka ("we", "us", "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at relatableclothing.com (the "Site") or make a purchase from us.

2. Information We Collect

2.1 Information You Provide

When you place an order or create an account, we collect:

• Full name
• Email address
• Phone number
• Shipping address (street, city, district, postal code)
• Order and payment details

2.2 Information Collected Automatically

When you browse our Site, we may automatically collect:

• IP address
• Browser type and version
• Pages visited, time spent, and navigation paths
• Referring website or link
• Device type and screen resolution
• Session identifiers for analytics

2.3 Payment Information

We do not store your credit card numbers, bank account details, or other sensitive financial information on our servers. All payment processing is handled securely by our third-party payment providers, PayHere (Digital Mobility Solutions Pvt Ltd) and PayPal (PayPal Holdings, Inc.).

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service enquiries and resolve disputes
• Prevent fraud and verify payment transactions
• Improve our Site, products, and customer experience
• Analyse site traffic and purchasing trends
• Send promotional communications (only if you opt in)

4. Third-Party Services

We share your personal information only with trusted third parties that are necessary to operate our business:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies

Our Site uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies — Required for the Site to function (authentication, cart, checkout)
• Analytics cookies — Help us understand how visitors interact with our Site

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the Site.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS (SSL/TLS encryption). Payment data is handled exclusively by PCI-DSS compliant payment processors and never touches our servers.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and tax compliance purposes. You may request deletion of your account data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for promotional communications at any time
• Request a copy of your data in a portable format

9. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: